Refund & Cancellation Policy

1. The short version

All our products are digital and delivered immediately. Because of that, purchases are covered by our Action-Taker Guarantee below instead of an unconditional return right. If something isn't working for you, email us first — we solve almost everything within one business day.

2. The Action-Taker Guarantee

We stand behind the system — for people who actually use it. You are eligible for a full refund if all of the following apply:

1. You request the refund within 14 days of purchase by emailing ohneis@ohneis652.com from your purchase email;
2. You have completed the first two modules of the course; and
3. You include the work you produced following those modules (your generated images/results), showing the system did not work for you despite following it.

This guarantee exists to filter serial refunders, not honest students — if you did the work and it genuinely didn't deliver, you get your money back, no hard feelings. Refunds are issued to the original payment method within 5–10 business days of approval.

The guarantee applies to the Ohneis Visual System and all mini-courses.

3. What is not refundable

Purchases older than 14 days; repeat purchases of a previously refunded product; accounts terminated for violating the Terms of Service (e.g. content sharing); bundle credits already applied to an upgrade; and completed B2B services (workshops, sponsorships), which are governed by their individual agreements.

4. EU/EEA/UK consumers — right of withdrawal

By purchasing, you expressly consented to immediate delivery of the digital content and acknowledged that you thereby lose the statutory 14-day right of withdrawal (Art. 16(m) EU Consumer Rights Directive and equivalent UK law) once delivery has begun. Our voluntary Action-Taker Guarantee above applies instead — it is in several respects more generous, because it covers used content. Your mandatory statutory rights regarding defective digital content remain unaffected.

5. Payment plans

A payment plan (e.g. 4 × $275) is an installment plan for a one-time purchase, not a cancellable subscription. Approved refunds under the Action-Taker Guarantee cancel the plan and refund installments paid. Outside the guarantee window, stopping payments does not cancel the purchase: access is suspended and the balance remains due (see Terms of Service, Section 3).

6. Before you dispute a charge

If you don't recognize a charge or are unhappy with a purchase, email ohneis@ohneis652.com first. We resolve nearly all issues within one business day, which is faster than any bank dispute. Chargebacks filed without contacting us first, for products that were delivered and accessed, are contested with our delivery and usage records and lead to permanent loss of access.

7. How to request a refund

Email ohneis@ohneis652.com from your purchase email with the subject "Refund request", your purchase date, and (for the guarantee) your completed work per Section 2. We confirm receipt within one business day and decide within three.